Our h|tech warranties at a glance

Our h|tech built-in kitchen appliances are designed for a long service life. Still, it's good to know that we give you a two-year manufacturer warranty on all h|tech built-in kitchen appliances. You can also extend your warranty to five years for a small surcharge. For all warranty services, you first need to register online. Discover our warranties at a glance now.

2-year manufacturer warranty from h|tech

h|tech built-in kitchen appliances are exclusively produced from the best materials and according to the highest working standards. h|tech provides a two-year manufacturer warranty on every appliance and every repair carried out by the integrated kitchen appliances customer service.


Stay on the safe side with the 5-year warranty

Durability and professional service: That’s the h|tech promise. This is available for all h|tech built-in kitchen appliances for a surcharge. In order to activate the 5-year warranty, products must be registered online within 90 days.

All the benefits of the 5-year warranty at a glance

Simple processing

Long-term protection with just one registration step.

Maximum security

Material and labour costs, travel to and from your location and transport are covered 100%.

Reliable service

Fast and professional help from our customer service.

Five years. That’s a promise.
Our warranty offers:

Single appliance 39,90€
Single appliance (water-bearing) 59,90€
Hob extractor 59,90€
Package of 3 109,90€ (regular price at least 119,70€)
Package of 5 189,90€ (regular price at least 219,50€)

Contents of the packages independent of the appliance type.
You will receive your warranty certificate after you have completed the registration and the verification process.

FAQs – Frequently-Asked Questions

Where do I turn if I have questions?

You can reach the staff of Garantie-Datenbank 24 GmbH by e-mail: info@garantie-datenbank24.de or by phone: +49 (0) 6103 391 780.

Is it possible to overwrite the warranty certificate?

Yes, this is possible. The customer informs Garantie-Datenbank 24 GmbH that the appliances have been sold and to whom the warranty will be transferred. The customer then receives further documents to be completed and returned to the warranty database for processing.

What does the appliance warranty cover?

This warranty applies to the new, permanently installed built-in and floor-mounted electrical appliances listed individually in the warranty certificate, e.g. refrigerators or freezers, hob extractors, stoves, microwaves, ovens, dishwashers and extractor hoods.

When do I report a claim and how does this work?

The damage must be reported immediately, within 14 days of its discovery at the latest, by phone, in writing or in text form to:

Garantie-Datenbank 24 GmbH
Frankfurter Str. 155
63303 Dreieich
Phone: +49 (0) 6103 391 780
E-mail: info@garantie-datenbank24.de

An orientation visit for possible troubleshooting does not have to be reported.

What payment options are available?

We offer five different payment methods so you can choose the one that is most convenient for you. Here is a brief overview of the available payment methods:

  • Paypal
  • SEPA / direct debit
  • Giropay
  • Klarna instant bank transfer
  • Debit or credit card
How long are purchased units eligible for the 5-year warranty?

Registration is required within 90 days. The warranty period always begins on the date of delivery.

How can the warranty certificate be generated?

The certificate is generated via the h|tech website. The appliances are registered under the menu item “my h|tech” and the warranty certificate is emailed to the end customer after the payment process is completed (only for appliances subject to a fee). Since registration requires the end customer's data including e-mail address, it should also be carried out by the end customer. Please contact Garantie-Datenbank 24 GmbH directly for solutions for trade partners. 

What does the warranty cost the end customer?
Single appliance 39,90€
Single appliance (water-bearing) 59,90€
Hob extractor    59,90€
Package of 3  109,90€
Package of 5 189,90€

incl. VAT